At SamsugFilterShop, our goal is to ensure you and your pets are satisfied with every purchase. If you are not completely happy with your order, we’re here to help.
1. 30-Day Return Window
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible, your item must be:
- In the same condition as received
- Unused, unworn, and with original tags
- In its original packaging
- Accompanied by proof of purchase (receipt or order confirmation)
2. Return Process
To initiate a return, please contact us at:
support@samsugfiltershop.com
If your return is approved:
- We will provide return instructions
- A return shipping label may be provided (depending on the reason for return)
Important: Items returned without prior authorization will not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide photos for verification
Resolution:
- Full refund or replacement
- Return shipping cost: 100% covered by SamsugFilterShop
4. Customer Remorse (Change of Mind)
If you wish to return an item due to:
- Change of mind
- Ordering the wrong product
- No longer needing the item
Then:
- Return shipping cost: Paid by the customer
- Item must be in new and unused condition
5. Order Cancellation
- Orders can be canceled within 12 hours of purchase for a full refund
- After this period, orders may already be processed or shipped and cannot be canceled
6. Restocking Fees
We do not charge any restocking fees on returns.
7. Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., pet food, treats)
- Personalized or custom-made products
- Used personal care items (e.g., grooming tools)
- Gift cards
8. Refunds
Once we receive and inspect your return:
- You will be notified of approval or rejection
- If approved, your refund will be issued to your original payment method
Refund Processing Time:
- 5–7 business days after approval
- Additional time may be required by your bank or credit card provider
9. Exchanges
We do not process direct exchanges.
The fastest way to get a replacement is to:
- Return the original item
- Place a new order
10. Compliance & Transparency
In accordance with e-commerce and advertising standards, including Microsoft Advertising policies:
- We clearly disclose all return conditions before purchase
- We do not use misleading refund or return claims
- Customers are informed of all costs and responsibilities
- We provide fair and transparent resolution processes
11. Contact Information
For any questions regarding returns or refunds, please contact us:
- Store Name: SamsugFilterShop
- Email: support@samsugfiltershop.com
- Phone: +1 334-941-0908
- Business Address: 806 JOHNSON ST, UNION SPRINGS, AL 36089-2105, United States
- Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT UTC -5)
- Order Cut-Off Time: 5:00 PM (GMT UTC -5)
