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      Refund Policy

      At SamsugFilterShop, our goal is to ensure you and your pets are satisfied with every purchase. If you are not completely happy with your order, we’re here to help.

      1. 30-Day Return Window

      We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

      To be eligible, your item must be:

      • In the same condition as received
      • Unused, unworn, and with original tags
      • In its original packaging
      • Accompanied by proof of purchase (receipt or order confirmation)

      2. Return Process

      To initiate a return, please contact us at:
      support@samsugfiltershop.com

      If your return is approved:

      • We will provide return instructions
      • A return shipping label may be provided (depending on the reason for return)

      Important: Items returned without prior authorization will not be accepted.

      3. Damaged, Defective, or Incorrect Items

      Please inspect your order upon delivery.

      If your item is damaged, defective, or incorrect:

      • Contact us within 48 hours of delivery
      • Provide photos for verification

      Resolution:

      • Full refund or replacement
      • Return shipping cost: 100% covered by SamsugFilterShop

      4. Customer Remorse (Change of Mind)

      If you wish to return an item due to:

      • Change of mind
      • Ordering the wrong product
      • No longer needing the item

      Then:

      • Return shipping cost: Paid by the customer
      • Item must be in new and unused condition

      5. Order Cancellation

      • Orders can be canceled within 12 hours of purchase for a full refund
      • After this period, orders may already be processed or shipped and cannot be canceled

      6. Restocking Fees

      We do not charge any restocking fees on returns.

      7. Non-Returnable Items

      The following items cannot be returned:

      • Perishable goods (e.g., pet food, treats)
      • Personalized or custom-made products
      • Used personal care items (e.g., grooming tools)
      • Gift cards

      8. Refunds

      Once we receive and inspect your return:

      • You will be notified of approval or rejection
      • If approved, your refund will be issued to your original payment method

      Refund Processing Time:

      • 5–7 business days after approval
      • Additional time may be required by your bank or credit card provider

      9. Exchanges

      We do not process direct exchanges.

      The fastest way to get a replacement is to:

      1. Return the original item
      2. Place a new order

      10. Compliance & Transparency

      In accordance with e-commerce and advertising standards, including Microsoft Advertising policies:

      • We clearly disclose all return conditions before purchase
      • We do not use misleading refund or return claims
      • Customers are informed of all costs and responsibilities
      • We provide fair and transparent resolution processes

      11. Contact Information

      For any questions regarding returns or refunds, please contact us:

      • Store Name: SamsugFilterShop
      • Email: support@samsugfiltershop.com
      • Phone: +1 334-941-0908
      • Business Address: 806 JOHNSON ST, UNION SPRINGS, AL 36089-2105, United States
      • Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT UTC -5)
      • Order Cut-Off Time: 5:00 PM (GMT UTC -5)